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Frequently asked questions

Here your find a list of most frequently asked questions (FAQ) related to our store. If the information below doesn't answer your questions, feel free to fill in our enquiry form and will do our best to assist you further.

Can YFA offer me buying advice?

Answer: YFA has access to a very large collection of necklace products made in UK and has several features that will help you find the right product. Our site focuses on finding and recommending only top specifications products. Due to the volume of traffic we receive and our goal to remain as inpartial as possible. We regret we are unable to offer phone support at this time.

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How do I find a product item I want?

Answer: There are two ways to find an item:
Either scroll through the full list of available necklace items or narrow down the criteria of your search using the 'material' or 'colour' select boxes. Once you specify the necklace material and/or colour you are after press 'Go' button next to the select boxes. The list will be narrowed to the available necklace items displayed in order of their relevancy and popularity.

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How do I purchase products?

Answer: When you have found the item you wish to purchase, click "Add To Cart". This will add the item to your shopping basket. You then have the choice of continuing to shop to add further items to your shopping basket, or, if you wish to check out, click "check out". You will then be taken to PayPal secure checkout process where you will need to sign in or register, and follow the very basic steps to finalising your purchase.

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What credit & debit cards do you accept?

Answer: Following cards are acceptted: Visa, Delta, Visa Electron, MasterCard, Eurocard, American Express and UK based Maestro and Solo cards. If you are paying for your order using a credit or UK debit card you will be asked to enter your card details as part of the ordering process, and you will find further instructions when you process your first order.

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How safe are my personal and payment details?

Answer: The payment is entirely processed with PayPal. Your details are never passed or stored on our website. The PayPal has got a great reputation of ensuring a safe shopping through any of the stores. In fact we'd rather isist on using a recognised 3-rd party payment service (even though it cost us) rather then using in-store payment solution as any potential risk regarding safety is distributed to the 'expert' solution provider.

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When will I receive my order?

Answer: When you place an order, we'll estimate dispatch and delivery dates for you based on the delivery options you choose. Delivery dates for UK mainland take up to 3 working days. EU deliveries may take up to 5 working days.

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Do you offer guaranteed delivery?

Answer: Guaranteed delivery dates are offered on selected items (value of 50 GBP or above) when you choose Next Day Delivery.
This means that if you place a qualifying order with guaranted delivery, we'll prioritise your order so it is dispatched right away and refund the delivery fee if we don't deliver on or before the day specified at check out. This service only applies to eligible items we know we can ship right away, provided with no additional dispatch costs, and subject to the terms detailed for each delivery method.

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Do you offer next day delivery?

Answer: Next Day delivery is offered on all items in our store for delivery to mainland UK addresses.

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What delivery options do you offer?

Answer: Here is the full list:

* First Class: you will be charged for delivery.
For UK: 1.50 GBP. For the rest of the EU countries 5.00 EUR. The estimated delivery time after the order dispatch is 2-3 business days.

* Free First Class Delivery (UK only): Qualifying orders value of 30 GBP or above.

* Next Day Delivery (UK only): you will be charged 5 GBP per delivery.

Remember may send you the estimated delivery date via email before we sent the order.